Where are your products made?
All our candles are made in Europe at our own studio in Torun, Poland.
Do you candles have scent?
No, our candles are designed to be scentless
Are your candles toxic or harmful for children?
No, our candles are 100% natural and toxic free according to United States FDA and European Union Regulations.
How do I buy a Candellana Candle product?
You can buy direct from us here on our website – www.candellana.com – or contact us at firstname.lastname@example.org for a store near you. You can also find them at Amazon.com
Do you ship internationally?
Unfortunately we currently only sell to wholesale clients in Canada and United States. Please check our list of retailers for more information.
When should I expect my order?
*All orders over $50 ship free via USPS, UPS or FEDEX
>All of our standard orders are shipped through Amazon Shipping Services via USPS, UPS or FEDEX. Occasionally they can be shipped through local Amazon Carriers which tend to be faster than the three options mentioned above.
Orders usually go out in less than 24 hours once the payment is approved. If, for some reason, anything is out of stock then we will notify you and let you know the expected delivery date. We will make all efforts to make sure that you have the candle of your choice!
What is your return policy?
Unfortunately we do not accept returns or exchanges for candles. That said, if for some reason a product we send to you is damaged please let us know and we will send a replacement with a posted envelope to return the damaged item. We must be notified within 30 days of delivery of the damage.
Ordering & Security
What are the payment methods you accept?
We accept all major credit cards as well as Paypal.
Custom Orders & Wholesale
For ideas, wholesale or custom orders, please e-mail us at email@example.com with your specific request. As we design all our candles, we can create new products as per your request. With that in mind, custom orders must be ordered in bulk. Also, please keep in mind, the more you purchase the better we can do with pricing!